Jollibee delivery missing iced coffee but receipt shows it and paper bag has a straw
Tonight I ordered Jollibee through Foodpanda. When the rider arrived, they told me the iced coffee wasn't there. They said Jollibee didn't include it in the order and that it was "okay na po 'yan" (it's fine).
The problem is that the receipt clearly lists iced coffee for ₱119. There are two items: Chickenjoy 2 pieces and Large Iced Coffee. The paper bag the rider handed me even had a straw in it.
The rider told me to report it to Jollibee directly. But I ordered through Foodpanda, so why do I have to sort this out and contact Jollibee myself? Chasing down a restaurant for something I paid for through the app is way too much hassle.
Could Jollibee have listed the coffee on the receipt but not wanted to hand it over? If that's really what happened, I'll contact Foodpanda myself to get the ₱119 refunded, so the rider doesn't get dragged into this or caught in the middle.
Anyway, if something is missing, just report it to Foodpanda. You don't need to argue with the rider, since FP makes refunds easy.
Something seems fishy. It sounds like the rider is lying that they didn't get everything. - The rider knew right away when they arrived that the iced coffee was missing - Jolibee probably disputed the report that came into Foodpanda. They likely have a photo of them handing the rider everything, including the iced coffee - Either the rider stole the bag with that coffee or gave it to someone else ---- You did the right thing. Don't reply anymore. You reported the missing order through the Foodpanda app, and that's the correct procedure. Let them handle it. It's not your job to call Jolibee directly.
It's Jolibee. The rider just picks up the sealed bag and leaves. And this is why GrabFood is better lol. The restaurant can be marked as having left out the order, and the deduction comes from the restaurant, so the rider isn't affected. You can also chat directly with the merchant inside the app if there's a problem. The rider's point is probably that you should have specified that Jolibee made the mistake when you reported it (though I'm not sure how Foodpanda reports work).
I've had this happen on GrabFood too, where they forgot one meal. It was a separate paper bag, and the rider only got one other bag and left right away. The merchant messaged me through Grab, so I know. Restaurants should prepare better, and go further by properly handing things over so the rider knows what they're carrying and can confirm everything is complete. These riders might also be doing more than one delivery service, so maybe they're always in a rush.
Comments 0
Please log into write a comment.